CGE88 Privacy Policy – Protection of Our Members' Personal Data

1Introduction

Welcome to the cge88 Privacy Policy page. At cge88, we understand how important privacy is to every one of our members. The trust you place in us when you register and use our platform is a responsibility we take seriously each and every day.

This Privacy Policy transparently explains how CGE88 collects, uses, stores, processes, and protects your personal information while you use our online casino platform. It applies to all registered CGE88 members and covers all services we offer, including slot games, Live Casino, sports betting, deposits, withdrawals, and our loyalty programme.

By registering an account with CGE88, you are deemed to have read, understood, and fully agreed to this Privacy Policy. If you do not agree with any part of this policy, you are advised not to use CGE88's services.

2Information We Collect

CGE88 collects several categories of personal information depending on how you interact with our platform. We only collect information that is strictly necessary to provide a safe, seamless, and satisfying service to every member.

3How We Use Your Data

Every piece of information we collect is used for clear and lawful purposes. cge88 does not process members' personal data for any purpose not stated in this policy. The primary purposes for data use include:

• To verify members' identity and eligibility during registration and KYC in compliance with anti-money laundering (AML) legal requirements.
• To process deposits, withdrawals, and all financial transactions securely and accurately in accordance with members' instructions.
• To provide responsive and effective customer support via live chat, email, and other communication channels.
• To send important account-related notifications, including transaction confirmations, security alerts, and service updates.
• To offer promotions, bonuses, and content tailored to members' interests and gaming patterns — only where the member has consented to receive marketing communications.
• To identify, investigate, and prevent any fraudulent activity, hacking, or platform abuse that could compromise the security of other members.
• To comply with all legal obligations, regulations, and reporting requirements to the relevant authorities under applicable Malaysian law.
• To conduct internal data analysis for the continuous improvement of cge88's platform, products, and services.

4Sharing Information with Third Parties

CGE88 does not sell, rent, or disclose members' personal information to third parties for marketing purposes. However, there are specific situations where CGE88 may need to share your information with the following parties, for strictly limited and specific purposes:

• Payment processors: Information required to process deposit and withdrawal transactions is shared with licensed payment processors we work with, including FPX, DuitNow, and digital wallet providers.
• KYC service provider: For identity verification purposes, certain information may be shared with third-party KYC service providers with expertise in this field.
• Legal authorities: CGE88 will disclose members' personal information to government authorities, law enforcement bodies, or courts where required to do so by a valid court order or applicable law.
• Platform technology provider: Companies that provide technology infrastructure, cloud computing, and technical support services to cge88 may have limited access to data necessary to carry out their functions.
• Auditors and legal counsel: In certain situations such as internal investigations or legal proceedings, professionals involved may require access to relevant information.

5Data Security

Protecting members' personal data is cge88's top priority. We continually invest in industry-leading security technology and best practices to keep your data safe from increasingly sophisticated cyber threats.

The security measures we have implemented encompass multiple layers of protection:

• 256-bit SSL Encryption: All communications between your browser and cge88 servers are secured with military-grade SSL encryption to prevent data interception in transit.
• Two-Factor Authentication (2FA): CGE88 supports two-factor authentication for all member accounts, adding an extra layer of security that protects your account even if your password is compromised.
• 24/7 Monitoring: An automated security monitoring system operates around the clock to detect and respond to any suspicious or unusual activity in real time.
• Strict access controls: Only authorised cge88 staff who have completed appropriate security training may access databases containing members' personal information.
• Regular security audits: CGE88 conducts regular penetration testing and security audits by independent security experts to identify and remediate any system vulnerabilities.
• Secure data backup: Member data is regularly backed up to a secure, separate location to ensure rapid recovery in the event of any emergency.

6Data Retention Period

CGE88 retains members' personal information only for as long as necessary for the purposes stated in this policy or as required by applicable law. Retention periods vary according to data type and legal requirements:

• Active account data: Retained for the duration your account remains active on the CGE88 platform and for an additional period following account closure as required by applicable law.
• Financial transaction records: Retained for a minimum of seven (7) years after a transaction occurs, in line with the requirements of the Companies Act and applicable Malaysian tax law.
• KYC Documents: Retained for five (5) years after the business relationship with the member ends, in line with anti-money laundering legal requirements.
• Support communication logs: Retained for three (3) years for reference purposes and to resolve any disputes that may arise.
• Technical data and system logs: Retained for twelve (12) months for security and technical troubleshooting purposes.

Once the retention period expires or the data is no longer needed, CGE88 will securely and thoroughly delete or anonymise it using industry-standard methods.

7Cookies and Tracking Technologies

CGE88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. They help us recognise you on return visits and personalise your experience according to your preferences.

The types of cookies we use on the cge88 platform are as follows:

• Essential Cookies: Required for core platform functions such as login authentication, session security, and language preferences. These cookies cannot be disabled as they are essential for the platform to function properly.
• Performance Cookies: To collect information about how you use our platform, such as the most frequently visited pages and error messages encountered. This data is used in aggregate form to improve platform performance.
• Functional Cookies: To allow the platform to remember your preferences such as username, language, and geographic region, providing a more personalised and seamless experience.
• Analytics Cookies: To help us understand how visitors interact with the platform through statistical usage measurements. This information is used to improve the structure and content of our platform.

You can manage and delete cookies through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality and user experience of the CGE88 platform.

8Your Rights Under PDPA

As a cge88 member and data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding the personal data we hold. cge88 is committed to facilitating the exercise of these rights:

9Cross-Border Data Transfers

In the course of its operations, CGE88 may transfer members' personal data to countries outside Malaysia for legitimate purposes such as technical processing, cloud data storage, or international support services.

When conducting such data transfers, CGE88 ensures that:

• The recipient country has a level of data protection equivalent to or higher than Malaysia, or a comprehensive data protection agreement has been signed with the data recipient.
• All cross-border data transfers comply with the requirements set out under Malaysia's PDPA and applicable related regulations in force.
• Recipients are required to protect any transferred personal data in accordance with the security standards set by cge88.

10Children's Privacy

The cge88 platform is strictly for adults aged 18 and above. cge88 does not knowingly collect, process, or store any personal information from individuals under the age of 18.

Should cge88 discover that personal information from an individual under the age of 18 has been collected without our knowledge, we will take immediate steps to delete that information and close the associated account without delay.

11Changes to This Privacy Policy

CGE88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our privacy practices, applicable legal requirements, or platform service improvements. The date of the most recent update is always displayed at the top of this page.

If there are material changes to how we collect or use your personal data, cge88 will notify you through:

• In-platform notifications on cge88 displayed after login until you acknowledge reading the notice.
• A notification email sent to the registered email address on your account at least 14 days before the changes take effect.
• An announcement on the cge88 homepage for a reasonable period to ensure all members are aware of the changes.

Continued use of the cge88 platform after the effective date of any changes constitutes acceptance of the updated Privacy Policy. If you disagree with the changes, you have the right to close your account by contacting our support team.

12Contact Us

If you have any questions, concerns, or complaints regarding cge88's Privacy Policy or how we handle your personal data, please do not hesitate to reach out to us. The cge88 Data Protection Team is ready to assist you.